Publix Honored for Customer Service


A Newsweek Statista survey has ranked supermarket chains including other retail categories using a 20,000 sample of U.S. consumers. Retailers were ranked on quality of communications, technical competency, range of services, customer focus and accessibility. Publix was ranked first in the grocery category followed by ShopRite and Trader Joe's.

Publix, founded in 1930 is privately held and operates 1,200 stores across Virginia, Tennessee, the Carolina's, Alabama, Mississippi, Georgia and Florida. Publix is the largest employee-owned company in the U.S. with 190,000 associates.

The bottom of the list included Target, Aldi and Stop 'n Shop with Walmart the least shopper- friendly according to the survey. Problems associated with the chains with lower scores included too few checkout lanes, long checkout lines, congested aisles, and poor food selection. Although Walmart was rated highly on competitive pricing, it was ranked low in 7 out of 12 categories including cleanliness, staff courtesy, checkout speed, produce and meat quality and local selection.